All repairs are carried out by the manufacturers authorised repair agents any where in the world including Australia. In the event that this equipment requires any repair or service you must visit www.mackcam.com and arrange for service to obtain a Repair Authorisation Number.

The video equipment registered below is guaranteed to operate according to manufacturer’s specifications for a period of 2 additional years from the expiration of the manufacturer’s warranty or we shall repair same to operate properly. This service contract must be purchased within thirty (30) days from the date the equipment hereunder is purchased. You must register this warranty within thirty (30) days with Mack Camera by visiting us at our website www.mackcam.com or by calling us toll free at 1-800-252-MACK (6225) or 973-467-2291.

In the event that this equipment requires any repair or service you must visit us at www.mackcam.com to obtain a Repair Authorization Number and current shipping charges. If you have any questions please visit us at www.mackcam.com or call toll free 1-800-252-MACK (6225). For international inquiries please e-mail us at international@mackcam.com.

Mack Camera & Video Service Inc. is not responsible for international shipping or for any fees associated with Duties, Taxes or Brokerage fees upon Custom’s clearance.

This equipment will be restored to proper operating condition at no charge to you (this includes warranted parts and labor for manufacturer’s defects). Such service, repair, adjustment of the equipment is assured the registered contract holder, provided the equipment has not been tampered with, modified, damaged as a result or liquid, sand, grit, impact and physically broken parts. You may transfer ownership of this service contract to another person for a $20.00 administrative fee. Mack Camera & Video Service reserves the right to terminate service contracts if invoices are not paid within terms or are fraudulently altered by the dealer or service contract holder.

This limited service contract applies only to the product specified herein. It does not cover damages LCD’s, cables, tapes, batteries, AC adapters, remotes, software, connectors, interchangeable lenses, additional accessories or other expenses of consequential damages.

Mack Camera & Video Service will not be liable for loss of revenues or profits, inconvenience, expense of substitute equipment, loss of incidental or consequential damages. If the unit can not be repaired by Mack Camera or the Manufacturer for manufacturer’s defects, replacement will be made with the same or equivalent model based on the contracted unit current market value at our discretion.

This service contract is not an insurance policy or a warranty. This service contract is only valid if positive identification of the unit covered hereunder is presented at the time of service.

This service contract applies only to the product(s) specified herein.

A separate lens service contract is available for interchangeable lenses.